Return & Refund Policy

Last Updated: August 2026
01

Order Cancellation

If you need to cancel your order, please contact our Customer Support team as soon as possible.

Cancellation requests can be made before 11:00 PM (PDT, GMT-7) on the same day the order is placed . Once an order has entered processing or has been shipped, it can no longer be cancelled.

Eligible orders successfully cancelled within this period will receive a full refund.


02

Returns

Products that meet our return requirements may be returned within 14 days of the date you receive your order.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase, such as your order confirmation or receipt.
Please do not return your item directly to the manufacturer. All returns must follow the return requirements and authorization process outlined in this policy.

03

Return Shipping

Return shipping costs depend on the reason for the return:

  • Customers are responsible for return shipping costs for eligible returns that are not caused by our error.
  • If you receive a damaged, defective, or incorrect item due to our error, we will cover the applicable return shipping costs.
  • Customers will be charged shipping costs no more than once for each order, including returns.
  • No restocking fees will be charged for approved returns.

04

Return Address

Before returning any item, please contact our Customer Support team to request return authorization.

Once your return request has been reviewed and approved, Customer Support will confirm the applicable return address and provide any necessary return instructions.

Return Address
No. 205, Jinhaihui Commercial Street, West of the Intersection of Yucai Road and Hongda Road, Lanshan Subdistrict, Lanshan District, Linyi, Shandong, China
Please do not send any item back without prior return authorization. The applicable return address may vary depending on the product or return circumstances. Unauthorized returns may not be accepted and may delay the return or refund process.
Customer Support
service@alveressio.com
Customer service contact information is also included in your Order Confirmation Email for convenient reference.

05

Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received and inform you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–15 business days. The exact time required for the funds to appear in your account may vary depending on your payment provider or financial institution.


06

Late or Missing Refunds

If you have not received your refund after the estimated processing period, please:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider, as additional processing time may be required before the refund is posted.
  3. Contact your bank or financial institution to confirm whether the refund is still being processed.

If you have completed these steps and still have not received your refund, please contact our Customer Support team.

Email: service@alveressio.com.